![]() ![]() To fix this, log in to the Azure Active Directory Module for PowerShell with your Microsoft 365 administrator credentials.Please login using your full userID e.g. You can subsequently change the username in the Active Directory, but it doesn't change the MOERA and you may run into issues displaying the newly changed name in the Global Address List. The MOERA is constructed from the person's userPrincipalName attribute in Active Directory and is automatically assigned to the cloud account during the initial sync and once created, it cannot be modified or removed in Microsoft 365. This is due to the Microsoft Online Email Routing Address (MOERA). Some details can be edited only through your local Active Directory." If they are using Exchange Online or if their account is linked with your organization's on-premises Exchange environment, you might see this error when you try to change a username and email address: "This user is synchronized with your local Active Directory. OFFICE 365 LOGIN OFFLINEWhat if the person's offline address book won't sync with the Global Address List? This can also cause NDR failures or delivery to an unintended mailbox. Also, do not reuse old SMTP email addresses and apply them to new accounts. Microsoft automatically routes it to the new one. Some people might continue to send email to the person's old email address and deleting it may result in NDR failures. We strongly recommend that you don't remove the old email address. What to do with old email addressesĪ person's previous primary email address is retained as an additional email address. Find the global admin in your business and ask them to make the change. Review the user information and try again." it means you aren't a global admin and you don't have permissions to change the user name. If you get the error message " We're sorry, the user couldn't be edited. ![]() Review the user information and try again" "We're sorry, the user couldn't be edited. If the problem persists, call support and ask them to do a full sync for you. Wait a while so the setup process has time to finish, and then try again. The setup process can take up to 4 hours to complete. If you get the error message " A parameter cannot be found that matches parameter name 'EmailAddresses" it means that it's taking a bit longer to finish setting up your tenant, or your custom domain if you recently added one. Resolve error messages "A parameter cannot be found that matches parameter name 'EmailAddresses" After the change has taken effect, the person will have to sign in to Outlook, Skype for Business and SharePoint with their updated username. It might take up to 24 hours for this change to take effect across all services. Review the user information and try again, see Resolve error messages. In the Display name box, type a new name for the person, and then select Save. ![]() Select the user's name, and then on the Account tab select Manage contact information.
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